The InformationTechnology Infrastructure Library (ITIL®) is a set of integrated,
process-based, best practice framework for the purpose of managing IT services
in an organization. Today, ITIL is the most widely accepted approach to IT
service management in the world. But with the current training facilities most
of the training providers in the country usually conduct in bigger cities or at
corporate premises, in a face-to-face mode of instruction.
It’s an ideal course for managers and staff of IT
service centers i.e. computer centers, help desks as well as application and
project managers, business managers and managers who are interested in ITIL
certification.After doing ITIL Foundation, typically professionals
move up the ladder to ITIL intermediate modules. Typical roles are Team Leads
and Managers. Professionals into Operations, Transitions Services, Risk Management
and related areas become more specialized in their respective domains.
ITIL certification opens a host of job opportunities
with:
1.
Providers of IT managed
Services
2.
Remote Infrastructure Services
3.
Data Centres
4.
Telecom services
Where to do it?
While
choosing an ITILlearning partner, trainees must look for the following value offerings:
- Blended Learning – E-Learning with Instructor-led sessions by Industry’s experts helps provide deeper dive in the curriculum, program design for course retention and practical case study exposure for ITIL certification aspirants.
- Trainer’s profile – A training program is only as good as the instructor hence trainees should research on the trainer background and skill sets.
- Infrastructural support – Two-way audio-video communication through broadband service.
